Last updated: November 9, 2026
Availability requests
Submitting a Request Availability form does not charge you and does not create an order.
Pre-order cancellation
You may cancel for a full refund before the order ships or before a pickup appointment is confirmed. If we cannot meet the promised fulfillment time, we will offer a revised date; you may accept the delay or cancel for a full refund.
Returns after delivery or pickup
Contact us within 14 days of delivery or pickup. To be eligible for an ordinary return, the kayak must be unused, not launched on water, undamaged, complete, and in the original packaging where reasonably possible.
The customer pays return freight unless the item arrived damaged, defective, or incorrect. The original delivery charge is not refundable for an ordinary return. Used or launched kayaks are not eligible for ordinary returns.
Arrival issues
Photograph shipping damage, missing components, or an incorrect item and contact us within 48 hours so we can review the issue.
Refund timing
Approved refunds are returned to the original payment method. Processing time depends on the payment provider and financial institution.